|
Cooney Lees Morgan Solicitors, Tauranga (Pricing Workshop)
Cooney Lees Morgan was typical of most law firms in that they had noted in talking to other lawyers that they were not alone in dealing with issues such as:
- Understanding how to manage the cost aspect of the client relationship
- Knowing what to charge relative to what other lawyers are charging around their region and around the country
- Trying to achieve some internal costing consistency between authors
- How to get paid properly for the skill and responsibility they bring to clients affairs on a daily basis, whilst ensuring that the client remains satisfied and loyal to the firm
As with all firms that have been through the intensive pricing workshops with us, Cooney Lees Morgan saw immediate benefits in terms of both profitability and client satisfaction. Moreover, the experience was an enjoyable and stimulating one for all the partners and staff involved in the process.
As partner Owen Cooney observed,
"Richard is an excellent presenter with a very down to earth practical style and he remained very approachable and helpful for 2 or 3 months after the workshops finished to help us bed down some of the necessary changes and attitude and practice. The overall effectiveness and quality of the programme was highly rated by all partners and the return we have received on our investment has been substantial. I would have no hesitation in recommending Richard's consultancy services to any other firm that feels in need of assistance in this area".
|
|
|
|
